EDGE( A TRAINING TOOL)

With the aim to gain that extra edge in customer service, company has rolled out a training tool billed ‘EDGE’ (Employee Development Growth and Empowerment) for its infrastructure services division (ISD). The training will be imparted to cement cross-functional team skills of employees. This, according to the company, will enhance the servicing efficiency of its professionals. Company's knowledge management commitment is built around the EDGE Program which is a consciously developed program aimed towards making the company a 'learning organization', an organization where growth is measured not just by profits but also as the synergetic growth of each of its employees. The EDGE training is set up to follow the professional development (career paths) within the organization, which in turn describes the necessary tasks in supporting customers at all levels. The tool is deployed through a host of learning programs and star tech programs that is designed for the technical professional is the lead initiative by which the company aligns it to the overall training interventions of the organization. Accordingly, there is an online test for company professionals across the nation. Based on the evaluations that are carried out on the basis of the rankings they receive from the tests, the top twenty are selected for the program. For a brief period they are exposed to an environment of simulated training. Based on the performance in the initiative, the employees are then awarded certifications. Apart from customer sensitivity from the employees’ standpoint there are a set of objectives that these training programs are meant to attain. It exposes the professionals to a structured pattern of learning. This format is crucial to having a specific focus in approaching customer service. It also becomes the mode to enhance self-reliance and self-empowerment in handling large complex projects.

Under EDGE, company has some sub-programs focused at training dedicated groups like, the Top Gun School for Sales and Star Tech program for technical people, training mediums vary from online, to video broadcast to captive classroom training etc. Depending on the employee capability and interest, company also sponsors employees for training programs/certifications for external organizations like Cisco etc. Employees are also allowed to take sabbaticals to pursue management & other higher studies.